Eight Lab SRL (« Eight », « we », « us ») respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website or use our services, in accordance with the EU General Data Protection Regulation (GDPR).
Who we are
Eight Lab SRL Registered office: rue du pépin 48, 1000 Brussels (BCE):1038.805.662 -VAT number BE 1038.805.662
What data we collect
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number (e.g. via a contact form, newsletter sign-up, or reservation)
- Order information — items ordered, order value, payment confirmation (when ordering in-store or online, including via our ordering platform)
- Technical data — IP address, browser type, pages visited, collected automatically through cookies (see our Cookie Policy below)
- Communication data — any information you send us directly, e.g. through email or social media
We do not collect payment card details directly; these are processed securely by our payment provider.
Why we collect it
We use your data to:
- Process and fulfil your orders
- Respond to enquiries and provide customer support
- Send you newsletters or promotional communications, where you have opted in
- Improve our website and services
- Comply with legal and accounting obligations
Legal basis for processing
We rely on the following legal bases under the GDPR:
- Performance of a contract — to process and deliver your order
- Consent — for newsletter sign-up and marketing communications, which you can withdraw at any time
- Legitimate interest — to improve our services and website
- Legal obligation — for accounting and tax record-keeping
Cookies
Our website uses cookies to ensure the site functions properly and, with your consent, to analyse traffic and personalise content.
- Strictly necessary cookies — required for the website to function; no consent needed
- Analytics cookies — help us understand how visitors use our site (used only with your consent)
- Marketing cookies — used to show relevant content or ads (used only with your consent)
You can manage or withdraw your cookie preferences at any time via the cookie settings banner on our website.
Who we share data with
We may share your data with trusted third parties strictly for the purposes described above, including:
- Our website hosting provider
- Our ordering/point-of-sale platform
- Our payment processor
- Our email marketing tool (if you subscribe to our newsletter)
We do not sell your personal data to third parties.
How long we keep your data
We retain personal data only as long as necessary for the purposes described above, or as required by law (e.g. accounting records are kept for the legally required retention period).
Your rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request portability of your data
- Withdraw consent at any time (for consent-based processing)
To exercise any of these rights, contact us at : hello@eight-brussels.com
If you believe your data protection rights have not been respected, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
For any questions about this policy or your personal data, contact us at: hello@eight-brussels.com